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    +7 985 777-75-10
    +7 985 777-75-10 Sales Department
    +7 911 455-09-99 Sales Department
    +7 912 203-67-58 Sales Department
    Email
    info@optimus-city.ru
    The address
    Moscow, 15 Bolshaya Semyonovskaya St., office 303
    Working hours
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    • Mini Series 57 mm
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    • Midi Series 103 mm
      • Midi Series 103 mm – Standard RAL Color Solutions
      • Midi Series 103 mm – Architectural Finishes
      • Midi Series 103 mm – Decorative Finishes
    • Maxi Series 150 mm
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        • Midi Series 103 mm – Standard RAL Color Solutions
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        • Midi Series 103 mm – Decorative Finishes
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        info@optimus-city.ru
        The address
        Moscow, 15 Bolshaya Semyonovskaya St., office 303
        Working hours
        Mon. – Fri .: from 9:00 to 18:00
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        +7 985 777-75-10 Sales Department
        +7 911 455-09-99 Sales Department
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        Home
        —
        Information
        —FAQ

        FAQ

        This section provides answers to frequently asked questions from visitors to your future site. Using this section will reduce the burden on operators and increase the satisfaction of your customers.

        • General issues
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        • Products
        Is worldwide delivery available?

        Yes, we arrange delivery worldwide through logistics companies. The delivery method is selected based on the order volume, region, and project requirements.

        Can installation be ordered?

        Yes, the company provides installation of the Optimus City transformer ceiling. If required, full installation, supervised installation, or on-site project support are available.

        Contacts
        What are the production lead times?

        The average production time for a ceiling system of up to 500 m² is 5–7 business days. The exact timeline depends on the order volume, selected coating, pattern complexity, and technical specifications of the project.

        Should engineering utilities be taken into account in advance?
        Yes, it is recommended to design the OPTIMUS ceiling simultaneously with the engineering systems design.

        This allows hanger points and equipment service locations to be determined in advance, and avoids conflicts with ventilation, lighting, and other utilities.
        Can individual slats be replaced without dismantling the entire construction?

        Yes, the system allows an individual slat to be replaced locally.<br>
        <br>
        To do this, the upper sleeve of the connector is lifted, the slat is removed, and a new one is installed in the reverse order of assembly.<br>
        <br>
        This method significantly reduces ceiling maintenance time on site.

        How is the OPTIMUS ceiling maintained after installation?

        The ceiling construction allows for quick dismantling of individual slats without fully disassembling the system.<br>
        <br>
        This enables servicing of engineering utilities located above the ceiling without damaging the construction.<br>
        <br>
        Thanks to the aluminum slats and metal subsystem, the ceiling retains its geometry even after repeated removal and reinstallation of elements.

        What requirements apply to the substrate before installation?
        Before installing the ceiling, the load-bearing capacity of the substrate for stud fixation must be verified.

        The substrate must ensure reliable fixation of the hangers without displacement or deformation.

        All major engineering work related to ventilation, electrical, and low-voltage systems must be completed before installation begins, in order to avoid subsequent ceiling dismantling.
        What tolerances must be observed during ceiling system installation?
        During ceiling installation, it is important to maintain the design spacing of the subsystem. The standard layout uses an 800×800 mm grid, however the spacing may vary depending on the project.

        All connectors must be aligned strictly in the same plane relative to the finished ceiling level.

        The minimum installation height of the construction is approximately 227 mm, which must be taken into account when engineering utilities are present in the above-ceiling space.
        What are the most common mistakes made during OPTIMUS ceiling installation?
        The most common mistake during OPTIMUS ceiling installation is incorrect placement of the mounting stud at the intersection point of the subsystem profiles. The installation diagram specifies that the stud must not fall at the intersection node, as this disrupts the subsystem assembly and complicates element fixation.

        Another common mistake is failing to maintain a uniform height level for the connectors. If connectors are installed at different levels, the slats lose their geometry and the ceiling pattern becomes visually uneven.

        A further mistake is attempting to install slats without following the project layout, which can lead to disruption of the ceiling system pattern.
        How many design options are available?

        The catalog features more than 30 pattern options, as well as the possibility of developing a custom solution for each project

        Catalog
        Is the ceiling suitable for large public facilities?

        Yes, the system is used in hotels, shopping centers, offices, sports facilities, airports, and other public spaces.

        Is there access to utilities after installation?

        Yes, the construction allows for quick dismantling of individual elements, which simplifies the maintenance of engineering systems.

        Can the ceiling pattern be changed after installation?

        Yes, the transformer ceiling construction allows the pattern configuration to be changed without fully replacing the system.

        What slat sizes are available?

        The system is available in three formats:

        • Mini — 57 mm
        • Midi — 103 mm
        • Maxi — 150 mm

        This allows the desired visual pattern density to be selected for each specific project.

        Can a color be selected from the RAL catalog?

        Yes, the slats, connecting elements, and subsystem can be painted in virtually any color from the RAL color range.

        What coating options are available?

        Three types of coating are available for the ceiling system:

        • powder coating
        • anodizing
        • sublimation printing

        This allows for both solid color solutions and decorative textures imitating wood, stone, or metal.

        Does the ceiling system have a fire certificate?

        Yes, the Optimus City ceiling holds mandatory fire certificates KM0 and KM1, allowing the system to be used in public, commercial, and administrative spaces.

        Do you carry out calculations based on project documentation?

        Yes, calculations can be performed based on drawings, specifications, or an architectural brief.

        Can a ceiling be manufactured for a specific project?

        Yes, the system can be adapted to the architectural parameters of the facility, design requirements, and technical conditions of the project.

        What determines the final project cost?

        The price is influenced by:

        • ceiling configuration
        • coating type
        • order volume
        • construction complexity
        • lighting integration
        • custom design solutions
        How is the cost of a ceiling system calculated?

        The cost is calculated individually based on the room area, selected pattern, coating type, slat dimensions, and additional technical solutions.

        What materials are used in your ceilings and how does this affect their performance?

        We use only high-quality and environmentally friendly materials, such as galvanized steel for profiles and aluminum for structural elements. These materials ensure durability, resistance to external influences, and ease of maintenance. In addition, they are not susceptible to corrosion and have high strength characteristics, making the ceilings reliable and long-lasting under any operating conditions.

        How long do ceiling systems last, and what affects their durability?

        The service life of our ceiling systems depends on operating conditions, installation quality, and proper maintenance. When all care recommendations are followed, such ceilings can last more than 20 years. It is important to consider the humidity and temperature conditions in the room, as well as to properly maintain the lighting system and clean the panels, in order to extend the service life and preserve the appearance.

        Can the ceiling be installed in a room with a non-standard shape?

        Yes, our ceiling systems can be adapted to non-standard room shapes. We offer flexible solutions that can be configured to accommodate individual architectural features. Our specialists will help select the optimal option for your space, whether it involves arched ceilings, complex angles, or any other specific characteristics.

        Can lighting be integrated into the ceiling system?

        Yes, our ceiling systems integrate easily with various light sources, including concealed lighting and recessed fixtures. We offer solutions that provide uniform illumination and allow a unique atmosphere to be created. The ability to install concealed lighting or built-in fixtures allows the space to be used to its full potential and enhances the visual perception of the room.

        Didn't find the answer to your question? Contact us and we will provide all the information you need.
        Ask your question
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        info@optimus-city.ru
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